Gaming on 299ber is meant to be fun — a way to relax, enjoy some excitement, and maybe win a little along the way. But we know that for some players, it can become more than that. This page explains the tools, limits, and support options that 299ber provides to help every player stay in control of their gaming.
Minimum age to play on 299ber
Support available every day of the year
Player protection tools available free
Cost to set limits or self-exclude
Gambling Warning: Gaming involves financial risk. Never bet more than you can afford to lose. If gaming is affecting your finances, relationships, or mental health, please use the tools on this page or contact our support team immediately.
These aren't just policy checkboxes. These are real tools built into the 299ber platform that every player can use, for free, at any time.
Set a daily, weekly, or monthly deposit cap on your 299ber account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately — raising it requires a 24-hour cooling period.
Set a session time limit and 299ber will send you a reminder when you've been playing for that long. It's easy to lose track of time when you're in the middle of a game — this tool keeps you aware without interrupting your session.
Need a short break from 299ber? A cooling-off period lets you pause your account for a set number of days — from 1 day up to 6 weeks. During this time, you cannot log in, deposit, or place bets. Your account and balance are preserved.
If you feel you need a longer break, self-exclusion closes your 299ber account for a minimum of 6 months. During the exclusion period, you cannot access the platform in any way. Contact [email protected] to request self-exclusion at any time.
Set a maximum amount you're willing to lose in a given period. Once your loss limit is reached, 299ber will prevent further bets until the period resets. This is one of the most effective tools for keeping your gaming within a budget you're comfortable with.
Reality check notifications pop up at intervals you choose — every 30, 60, or 90 minutes — showing you how long you've been playing and how much you've won or lost in that session. A quick moment of awareness can make a real difference to how you play.
Setting up limits and reminders on 299ber takes less than two minutes. Here's exactly how to do it from your account dashboard.
All tools are free. There is no charge to set limits, activate cooling-off periods, or request self-exclusion on 299ber. These tools exist to protect you, not to generate revenue for us.
Go to 299ber.com or open the 299ber app and log in with your registered mobile number and password. If you haven't registered yet, you can create a free account in under a minute.
Tap your profile icon in the top right corner of the screen, then select "Account Settings" from the dropdown menu. This is where all your personal preferences and responsible gaming tools are managed.
Inside Account Settings, find the "Responsible Gaming" section. Here you'll see all available tools — deposit limits, loss limits, session reminders, cooling-off periods, and reality checks — laid out clearly.
Choose the tools you want to activate, enter your preferred values, and tap "Save". Restrictions take effect immediately. You'll receive a confirmation message to your registered mobile number once the changes are applied.
If you can't find a tool, want to request self-exclusion, or just need to talk to someone, our support team is available 24/7 at [email protected]. We respond quickly and without judgment.
Most players on 299ber enjoy gaming as a form of entertainment without any problems. But it's worth checking in with yourself from time to time. Read through the questions on the right and answer honestly — they're for your benefit, not ours.
If you answer "yes" to three or more of these questions, it may be a sign that your gaming habits are becoming a concern. We strongly encourage you to use the responsible gaming tools available on 299ber, or to reach out to our support team for a confidential conversation.
Do you find yourself spending more money on 299ber than you originally planned, even after telling yourself you'd stop?
Have you ever borrowed money, sold belongings, or gone without essentials in order to fund your gaming on 299ber or elsewhere?
Do you feel restless, irritable, or anxious when you are not able to play — or when you try to cut down on how much you play?
Have you tried to win back money you've lost by placing more bets, even when you knew it wasn't a good idea?
Has gaming started to affect your relationships with family or friends, your work or studies, or your sleep and daily routine?
Do you hide how much time or money you spend on gaming from the people close to you?
Have you ever felt that gaming is the only thing that makes you feel excited or happy, and that you need to play more and more to get the same feeling?
At 299ber, we believe that responsible gaming starts with the right mindset. Gaming is a form of entertainment — like watching a movie or going out for dinner. It costs money, it's enjoyable, and it should stay within a budget you're comfortable with. The moment gaming stops being fun and starts feeling like a necessity, something has changed, and it's time to take action.
The 299ber platform is designed for adults in Bangladesh who want to enjoy games like Lucky Piggy, Super Keno, Ludo Quick, and more in a safe, controlled environment. We take our responsibility to those players seriously. That means building tools into the platform that make it easy to stay in control, and making sure those tools are always accessible — not buried in a settings menu that's hard to find.
299ber is strictly an 18+ platform. No one under the age of 18 is permitted to register, deposit, or play on 299ber under any circumstances. When you register, you confirm that you are at least 18 years old. 299ber reserves the right to request proof of age at any time, and accounts found to belong to minors will be closed immediately with any balance returned to the payment source.
If you are a parent or guardian and you believe a minor has accessed 299ber using your device or payment method, please contact us at [email protected] immediately. We will investigate and take appropriate action as quickly as possible.
Every game on 299ber — whether it's a fishing game, a keno draw, or a slot-style title — is a game of chance. The outcomes are determined by certified random number generators, and the house always has a mathematical edge over time. This means that while individual players can and do win, the platform is designed so that, across all players and all sessions, the house retains a percentage of all bets placed.
This is not a secret — it's how all gaming platforms work, and it's why responsible gaming matters. You should never play on 299ber with money you cannot afford to lose, and you should never treat gaming as a way to make money or solve financial problems. The only reliable way to "win" at gaming is to enjoy the experience within a budget you've set in advance.
Set a budget before you play. Decide how much you're comfortable spending before you open the app. Treat it like a night out — once the budget is gone, the session is over. This single habit makes a bigger difference than any other responsible gaming tool.
299ber monitors player behaviour for signs of problem gambling. Our system looks at patterns such as rapid increases in deposit frequency, unusually long sessions, repeated attempts to deposit after reaching a limit, and other indicators that a player may be struggling. When these patterns are detected, our responsible gaming team may reach out to the player directly to check in and offer support.
This monitoring is done to protect players, not to profile them commercially. The data used for this purpose is handled in accordance with our Privacy Policy and is never shared with third parties for marketing purposes.
If you feel that your gaming on 299ber has become a problem and you need a firm, enforced break, self-exclusion is the right tool. Self-exclusion closes your account for a minimum of 6 months. During this period, you will not be able to log in, deposit, or play on 299ber. You will also be removed from our marketing lists so you won't receive any promotional communications.
To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and the duration of exclusion you're requesting. We will process your request within 24 hours and send you a confirmation. Self-exclusion cannot be reversed before the minimum period has elapsed — this is intentional, to give you a genuine break.
299ber is committed to being a platform where players in Bangladesh can enjoy gaming safely and responsibly. We will continue to invest in responsible gaming tools, improve our player monitoring systems, and make it as easy as possible for players to get help when they need it. If you ever feel that 299ber is not living up to this commitment, please tell us — your feedback helps us improve.
For questions about our responsible gaming tools, visit our FAQ page. For questions about your account or to request any of the tools described on this page, contact [email protected]. We're here 24 hours a day, 7 days a week.
If gaming on 299ber has stopped being fun and started feeling like a problem, self-exclusion is available right now. Contact our support team and we'll close your account within 24 hours — no questions asked, no judgment.