At 299ber, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect when you use the 299ber platform, why we collect it, how we use it, and what rights you have over your own information. Please read it carefully before registering.
The full policy is below. Here are the six commitments that shape how 299ber handles your personal data every day.
299ber only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with legal requirements. We don't collect data for the sake of it — if we don't need it, we don't ask for it.
All personal data stored by 299ber is encrypted at rest and in transit. Your payment details, account credentials, and identity documents are protected using industry-standard encryption protocols so they cannot be read by unauthorised parties.
299ber does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used to run your account and improve the platform — nothing else. This is a firm commitment, not a policy that changes with business conditions.
Access to your personal data within 299ber is restricted to staff who genuinely need it to do their job — such as support agents handling your query or compliance staff conducting a verification check. We operate on a strict need-to-know basis internally.
You have the right to access, correct, or request deletion of your personal data held by 299ber. These aren't just words in a policy — you can actually exercise these rights by contacting our support team, and we will respond within a reasonable timeframe.
If 299ber sends you promotional communications, you can opt out at any time. Every marketing message includes an unsubscribe option. You can also manage your communication preferences directly from your 299ber account settings at any time.
This Privacy Policy explains how 299ber ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the 299ber website, Android app, and related services. It applies to all users of 299ber regardless of how they access the platform.
By registering an account on 299ber or continuing to use the platform after this policy has been published, you confirm that you have read and understood how your personal data is handled. If you have questions about anything in this policy, please contact us at [email protected] before registering.
We have written this policy in plain English so that players in Bangladesh can understand exactly what happens to their data when they use 299ber. We believe transparency is the foundation of trust, and we want every player to feel confident that their personal information is in safe hands.
Your data belongs to you. 299ber acts as a custodian of your personal information — we hold it, protect it, and use it only for the purposes described in this policy. We do not treat your data as a commercial asset.
299ber collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information provided by third-party payment processors when you make a deposit or withdrawal.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration form, verification documents |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Payment Data | bKash / Nagad / Rocket account number, transaction reference | Cashier page, payment processor |
| Technical Data | IP address, device type, browser, operating system | Automatically on platform access |
| Usage Data | Games played, bets placed, session duration, login times | Automatically during platform use |
| Communications Data | Support chat logs, emails sent to 299ber | When you contact our support team |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for identity verification purposes and with your explicit consent.
Every piece of personal data that 299ber collects is used for a specific, documented purpose. We do not use your data in ways that are incompatible with the reasons it was originally collected. The main purposes for which 299ber uses your personal data are:
Responsible Gaming: 299ber also uses your usage data — such as deposit frequency, session length, and betting patterns — to identify signs of problem gambling and to trigger responsible gaming interventions where appropriate. This is done to protect you, not to profile you commercially.
299ber processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
299ber does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this policy.
No marketing data sharing: 299ber never shares your personal data with advertisers, data brokers, or marketing companies. Your contact details will not be passed to any third party for their own marketing purposes.
299ber uses cookies and similar tracking technologies on the website and app to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the 299ber platform.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 299ber platform. 299ber does not use third-party advertising cookies or cross-site tracking technologies.
299ber retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods that apply to different categories of data are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Legal and regulatory obligation |
| Transaction records | 7 years after transaction date | Financial record-keeping requirements |
| Support communications | 3 years after last contact | Dispute resolution and service improvement |
| Technical and usage data | 13 months from collection | Platform analytics and security monitoring |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of consent basis |
When data is no longer required, 299ber securely deletes or anonymises it so that it can no longer be linked to you as an individual.
299ber takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While 299ber takes every reasonable precaution, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password for your 299ber account and never share your login credentials with anyone.
As a player on 299ber, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.
Response time: 299ber will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.
299ber is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on 299ber or attempt to use the platform in any way.
If 299ber becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on 299ber, please contact us at [email protected] so we can investigate and take appropriate action.
The 299ber platform may contain links to other pages within the site. This Privacy Policy applies only to the 299ber platform itself. If you navigate to any third-party service — such as your bKash or Nagad app to complete a payment — that service's own privacy policy will apply to how they handle your data.
299ber is not responsible for the privacy practices of third-party services. We recommend reviewing the privacy policy of any external service before providing them with your personal information.
299ber may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email or a prominent notice on the platform. The "Last updated" date at the top of this page will always reflect when the most recent changes were made.
Your continued use of 299ber after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you should stop using the platform and may request account closure by contacting [email protected].
Stay informed: We recommend checking this page periodically. Minor updates — such as clarifications or corrections — may be made without a formal notification, so it's worth reviewing the policy occasionally even if you haven't received an email about changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 299ber handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond as quickly as possible.
For questions about our platform rules, please read our Terms and Conditions. For information about gaming limits and self-exclusion, visit our Responsible Gaming page.